Payments

Payment flow

When a user finishes a ride, Voi calculates the total price of the ride and returns it to the partner. The partner then charges the end user for the ride. Regularly, the partner provides Voi with invoicing material, including a list of refunded rides, VAT, and the total amount owed, per day and city (CEST timezone). Voi then creates an invoice with potential commissions deducted and sends it to the partner. The invoice is sent in the local currency of each city. How often invoices are sent is defined in the contract between Voi and the partner.

Prices and fees

Pricing is under active development and constantly evolving, but it typically consists of a fixed fee and a minute fee. The price is always returned so that you can charge the end users.

End ride fines — If the user leaves the scooter without locking it, Voi will manually end the ride with a cost corresponding to the time when the scooter stopped moving and send a warning to the user. If the user leaves the scooter unlocked again, we will also end the ride when the scooter stopped moving and add a fee of €25. This fee is included in the end-ride charge.

Short rides — For rides before 1 January 2024, if the user rides for less than 100 meters or less than 2 minutes, we do not charge for the ride. It is optional for the partner to present receipts and/or add these rides to the invoicing material. After 1 January 2024, we charge for all rides.

Refunds — The partner is responsible for performing refunds. When this is done is defined in the customer support criteria. Sometimes, Voi customer support also requests the partner to perform refunds.

Parking fees and other charges post-ride — Voi does not perform any charges after the ride has ended.

Fraud

The partner is responsible for making sure they can collect the money from the end user, including fraud prevention. Voi does a €5 pre-auth payment before the first ride. The partner can do whatever they want.